Instructions

This tool was designed to be used by providers and practices who wish to measure their level of program readiness to begin a telehealth program, to scale up an existing program or to identify strengths and gaps in the process.  Some practices had a telehealth program in place prior to the COVID-19 public health emergency, but many practices needed to quickly pivot to providing virtual care. Now practices are considering what their telehealth program should entail going forward. These questions take these situations into account. The user should consider their long term telehealth goals when completing the assessment.

It is recommended that the individuals completing this tool consult with other stakeholders in their practice who are familiar with how the clinic functions in the ten domains of self-assessment. Optimally, responses should be verified with subject matter experts in each area of the practice operations and then approved by your leadership or senior management teams.